Welcome to Focal Support
Whether you need answers to your questions, documentation, advice or assistance of any kind, you've come to the right place. Immerse yourself in our world and let us accompany you every step of the way through your Focal experience.
after-sales service
If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.
After-sales service
By submitting this form you agree that Focal/Naim may collect the personal information provided above in order to process your request.
tips
If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.
Need advice ?
By submitting this form you agree that Focal/Naim may collect the personal information provided above in order to process your request.
You can also contact our customer service department by phone, Monday to Friday 9am - 5pm ET.
USA: 1.800.663.9352 #2
CANADA: 1 866.271.5689 #2
CAR AUDIO DIVISION: + 1 888.340.4403 / [email protected]
Any question ?
FREQUENTLY ASKED QUESTIONS
- Product tips
 
How do I look after my headphones ?
- Product tips
 
Bookshelf speaker vs floorstanding speaker, what are the differences ?
- Product tips
 
Passive speaker vs active speaker, what are the differences ?
- Product tips
 
Is it possible to separate the components of a car audio kit ?
- Product tips
 
HI-FI stereo vs home cinema, what are the differences ?
- Product tips
 
Are Focal headphones compatible with all devices ?
- Product tips
 
Important criteria when choosing headphones ?
- Product tips
 
The impedance of HI-FI speakers
- Product tips
 
Placement and use of a subwoofer ?
- Product tips
 
Can I drill holes in my speakers for wall mounting ?
- Product tips
 
What is a subwoofer and how to connect it ?
- Product tips
 
What is a Digital to Analogue Converter (DAC) ?
product documentation
useful links
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